These Terms of Use ("Terms") are an agreement between you and Zorlo Health LLC ("Zorlo," "we," "us" or "our"). They govern your use of zorlo.co, our patient portal, and any related services (together, the "Platform"). By creating an account, starting a consultation or placing an order, you agree to these Terms, our Privacy Policy and our Telehealth Informed Consent. If you do not agree, do not use the Platform.
1. Our role
Zorlo provides a technology platform that connects you with independent, licensed healthcare providers and independent, licensed pharmacies. Zorlo is not a healthcare provider and is not a pharmacy, and it does not practice medicine or pharmacy.
- Medical consultations are performed by independent providers in the LocumTele network ("Providers").
- Prescriptions are filled and dispensed by independent, licensed pharmacies, including Rush Pharmacy and Epiq Scripts ("Pharmacies").
Providers and Pharmacies exercise their own independent professional judgment. Zorlo does not control, direct or interfere with any Provider's clinical decisions or any Pharmacy's dispensing decisions.
2. Eligibility
To use the Platform you must be at least 18 years old, be located in the United States at the time of your consultation, and be able to form a binding contract. You must give true, accurate and complete information about yourself and your health, and keep it up to date. You may only use the Platform for yourself; you may not request treatment on behalf of another person.
3. Medical services
When you start a consultation, you enter into a provider-patient relationship with your Provider, not with Zorlo. Your Provider will review the information you submit and may ask follow-up questions, request identity verification, or require a video or phone visit where state law or good clinical practice requires it.
Your Provider may decide that online treatment is not appropriate for you and may recommend that you see a provider in person. Telehealth has limits, including the absence of a physical exam. You agree to tell your Provider about any change in your health, any new medications, and any side effects you experience, and to follow up with an in-person provider when advised.
Content on the Platform is for general information only and is not medical advice. Do not disregard or delay seeking professional medical advice because of anything you read on the Platform.
4. Prescriptions and pharmacies
Prescriptions are issued only at the sole discretion of your Provider. We do not guarantee that a Provider will prescribe any particular medication, dose or quantity. Any prescription is sent to a Pharmacy licensed to dispense in your state. Medications are dispensed under the Pharmacy's own policies and applicable law, and the Pharmacy's name appears on your prescription label.
You may ask to have your prescription transferred to a pharmacy of your choice, where permitted by law. Take medication only as prescribed, read the information that comes with it, and contact your Provider with any questions.
5. Compounded medications
Some medications available through the Platform are compounded, meaning they are prepared by a licensed pharmacy for an individual patient under a valid prescription. Compounded medications are clearly labeled "Compounded" on the Platform. The FDA does not approve compounded medications or verify their safety, effectiveness or quality. Compounded medications are not the same as, and should not be treated as substitutes for, commercially manufactured drug products. Your Provider will decide whether a compounded medication is appropriate for you.
6. Your account
You are responsible for keeping your login details confidential and for all activity under your account. Tell us right away at support@zorlo.co if you believe your account has been accessed without your permission. We may suspend or close an account that we reasonably believe has given false information, been used by someone other than the account holder, or been used in violation of these Terms.
7. Payments and subscriptions
Prices are shown on the Platform before you check out. You authorize us and our payment processor to charge your payment method for the services and medications you order, plus any applicable taxes and shipping fees.
Automatic renewal. Some treatment plans renew automatically. If you choose a renewing plan, we will clearly show the price, the billing frequency and how to cancel before you buy, and you authorize us to charge your payment method at the start of each billing period until you cancel. Renewals are subject to your Provider continuing to find treatment appropriate. You can cancel at any time before your next billing date from your account or by emailing support@zorlo.co. Where required by law, we will send a reminder before a renewal.
Refunds and cancellations are governed by our Refund & Cancellation Policy. Zorlo does not bill health insurance.
8. Acceptable use
You agree not to:
- give false or misleading information, or impersonate anyone;
- obtain medication for anyone other than yourself, or resell or share medication;
- use the Platform for any unlawful purpose;
- interfere with the Platform's security or operation, or access it by automated means without our permission;
- copy, modify or reverse engineer any part of the Platform; or
- harass or abuse Providers, Pharmacy staff or our team.
9. Intellectual property
The Platform and its content, including text, graphics, logos and software, are owned by Zorlo or its licensors and protected by intellectual property laws. We grant you a limited, personal, non-transferable license to use the Platform for its intended purpose. Links to third-party websites are provided for convenience; we are not responsible for their content or practices.
10. Disclaimers
To the fullest extent permitted by law, the Platform is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted or error-free. Individual results from any treatment vary, and we make no promise about the outcome of any treatment. Nothing in this section limits any warranty that cannot be excluded under applicable law.
11. Limitation of liability
To the fullest extent permitted by law, Zorlo and its officers, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits or data, arising from your use of the Platform. Zorlo is not liable for the acts or omissions of any Provider or Pharmacy, who are independent of Zorlo. Our total liability for any claim relating to the Platform will not exceed the greater of the amount you paid us in the 12 months before the claim or $100. Some states do not allow these limits, so they may not apply to you.
12. Indemnification
You agree to indemnify and hold harmless Zorlo and its officers, employees and agents from any claims, losses and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your misuse of the Platform, or any false information you provide.
13. Governing law and disputes
These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us at support@zorlo.co and try to resolve the dispute informally for at least 30 days. Any claim not resolved informally will be brought exclusively in the state or federal courts located in Wyoming, and you and Zorlo consent to their jurisdiction, except where the law of your state of residence gives you the right to bring a claim locally.
14. Changes and termination
We may update these Terms from time to time. If we make material changes, we will post the updated Terms with a new effective date and, where appropriate, notify you by email or in your account. Your continued use of the Platform after changes take effect means you accept them. You may stop using the Platform at any time. We may suspend or end your access if you violate these Terms. Sections that by their nature should survive termination will survive.
15. Contact
Zorlo Health LLC
1309 Coffeen Avenue, STE 1200, Sheridan, WY 82801
support@zorlo.co