Frequently asked questions

All 50 states are served by Zorlo. Your consultation is handled by a provider licensed in the state where you live, and some states have extra requirements, such as a photo ID check or a short video or phone visit. We'll tell you during intake if your state needs one. See State Availability.

Prescriptions are filled and shipped by independent, licensed partner pharmacies:

• Rush Pharmacy: rushpharmacy.com
• Epiq Scripts: epiqscripts.com

The pharmacy that fills your order depends on the medication and where you live. Its name appears on your prescription label.

Consultations are performed by independent, U.S.-licensed healthcare providers in the LocumTele network: locumtele.org. Zorlo does not practice medicine. Your provider alone decides whether a prescription is appropriate for you.

You complete a secure medical questionnaire covering your symptoms, health history, current medications and allergies. A licensed provider reviews your answers, usually within one business day, and may message you with follow-up questions. Depending on your state and your answers, the provider may also ask for a short video or phone visit.

Once the review is done, the provider either issues a prescription, recommends a different option, or explains why treatment online isn't appropriate and suggests you see a provider in person.

No. Prescriptions are issued only when a licensed provider decides treatment is medically appropriate for you. Being honest and complete in your intake helps your provider make a safe decision.

Yes. You can message your care team through your patient portal at any time about side effects, dosing questions or changes in your health. If you have a medical emergency, call 911.

Adults 18 and older in the U.S. who want to talk to a licensed provider about a non-urgent health concern: weight, sexual health, hair, skin or general wellness. It is not for emergencies, and your provider may recommend in-person care if online treatment isn't right for you.

Generally, adults with a BMI of 30 or higher, or 27 or higher with a weight-related condition such as high blood pressure, type 2 diabetes or high cholesterol. Your provider also reviews your history for reasons the medication may not be safe for you, such as a personal or family history of certain thyroid cancers, pancreatitis, or pregnancy. Meeting the BMI range doesn't guarantee a prescription.

Some do. Certain wellness injections and weight management treatments may need recent lab results, and skin and hair treatments may ask for photos of the area. Your provider will tell you what's needed during your review.

A compounded medication is prepared by a licensed pharmacy for an individual patient, based on a prescription, often to combine ingredients or offer a different form, such as a dissolvable troche, a custom-strength cream or an injection. Every compounded product on our site is labeled "Compounded."

No. The FDA does not approve compounded medications or verify their safety, effectiveness or quality. Compounded medications are not the same as commercially manufactured drug products. Your provider will explain why a compounded option may or may not suit you, and our Safety Information page covers each one.

Once your provider issues a prescription, the pharmacy typically ships within 1 to 3 business days. Standard delivery then takes 2 to 5 business days. Compounded medications can take a few extra days to prepare. You'll get a tracking number by email as soon as your order ships. See our Shipping Policy for details.

Yes. Orders arrive in plain outer packaging with no product names on the outside.

If your provider decides a prescription isn't appropriate, you won't be charged for medication. Because prescription medications can't be resold, pharmacies can't accept returns once an order ships, but we'll replace any order that arrives damaged, incorrect or lost in transit. You can cancel a subscription anytime before your next billing date. Full details are in our Refund & Cancellation Policy.

[Confirm before launch: "No. Zorlo charges no separate membership fee. Treatment charges still apply, and your exact price is shown before you pay."]

Injectables ship with the supplies and instructions your pharmacy includes, and in insulated packaging with cold packs when the medication needs to stay cool. Refrigerate them as soon as they arrive if the label says so.

Zorlo is a self-pay service and does not bill insurance. Depending on your plan, you may be able to use an HSA or FSA card, or request an itemized receipt to submit for reimbursement yourself.

Your medical information is encrypted in transit and at rest, and it is shared only with your provider and the pharmacy that fills your prescription, as needed for your care. Read our Privacy Policy and Notice of Privacy Practices.