Where we ship
We ship to addresses in all 50 U.S. states. Orders must ship to the state where you were located during your consultation, because your provider and pharmacy must be licensed there. We do not ship internationally. Some medications cannot be shipped to P.O. boxes.
Who ships your order
Prescriptions are filled and shipped directly by an independent licensed partner pharmacy, Rush Pharmacy or Epiq Scripts, depending on your medication and state. The pharmacy's name appears on your prescription label.
Processing and delivery times
- Provider review: usually within 1 business day of completing your intake, longer if your provider needs more information.
- Pharmacy processing: 1 to 3 business days after your prescription is issued. Compounded medications can take a few extra days to prepare.
- Delivery: 2 to 5 business days by standard shipping after the order leaves the pharmacy.
These are estimates, not guarantees. Weather, carrier delays and holidays can affect delivery.
Shipping cost
[Standard shipping is free / Shipping is $[X.XX] per order]. Any shipping charge is shown at checkout before you pay.
Tracking and packaging
You'll receive a tracking number by email when your order ships. Orders arrive in plain outer packaging with no product names visible. Some medications may require a signature or temperature-controlled packaging; your pharmacy will tell you if so.
Late, lost or damaged orders
If your order hasn't arrived within 10 business days of shipping, or it arrives damaged or incorrect, email support@zorlo.co. Please include a photo for damaged or incorrect items. We will work with the pharmacy to reship your order at no cost. See our Refund & Cancellation Policy for details.
Address changes
Contact us as soon as possible if you need to change your shipping address. Once an order has shipped, we can't change its destination. Make sure your address is complete and correct; we can't be responsible for orders delivered to an incorrect address you provided.